1. Refund Policy Overview
At ShutterLift, we want you to be completely satisfied with our service. This refund policy outlines the circumstances under which refunds may be provided for our photography gallery platform services.
2. Free Trial Period
We offer a free plan that allows you to test our platform before committing to a paid subscription. We encourage all users to thoroughly evaluate the service during this period to ensure it meets their needs.
- Free plan includes 3 galleries, 50 images per gallery, and 1GB storage
- No credit card required for the free plan
- Upgrade to paid plans at any time
- Full access to core features during free usage
3. 30-Day Money-Back Guarantee
For new paid subscriptions, we offer a 30-day money-back guarantee from the date of your first payment. If you are not satisfied with ShutterLift within the first 30 days of your paid subscription, you may request a full refund.
Conditions for 30-Day Refund:
- Request must be made within 30 days of initial payment
- Account must be in good standing with no policy violations
- Refund request must be submitted through our contact form or support email
- You must provide specific reasons for dissatisfaction
4. Service Interruption Refunds
If ShutterLift experiences significant service interruptions that affect your ability to use the platform, you may be eligible for service credits or refunds:
- Service outages lasting more than 24 consecutive hours
- Critical feature failures that prevent normal platform usage
- Data loss due to system failures (not user error)
- Security breaches affecting your account data
Service credits will be calculated based on the duration of the interruption as a percentage of your monthly subscription fee.
5. Non-Refundable Circumstances
Refunds will not be provided in the following circumstances:
- After the 30-day money-back guarantee period has expired
- Account suspension or termination due to Terms of Service violations
- Misuse of the platform or violation of Acceptable Use Policy
- Failure to cancel subscription before automatic renewal
- Change of mind after the guarantee period
- Inability to use service due to lack of technical skills
- Third-party service integration issues beyond our control
- Bandwidth or storage usage beyond plan limits
6. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team.
Cancellation Terms:
- Cancellation takes effect at the end of your current billing period
- You retain access to paid features until the end of the paid period
- No refunds for partial months unless within the 30-day guarantee
- Account data is retained for 30 days after cancellation
- Galleries remain viewable for 30 days to allow client access
7. Plan Downgrades
If you downgrade your subscription plan, the change will take effect at your next billing cycle. No refunds will be provided for the difference in plan costs during the current billing period.
- Downgrades are processed at the end of the current billing period
- Features may be limited if you exceed the new plan's limits
- No prorated refunds for plan differences
- You may upgrade again at any time with immediate effect
8. Refund Processing
When a refund is approved, it will be processed according to the following terms:
- Refunds are processed to the original payment method
- Processing time: 5-10 business days for credit cards
- Processing time: 3-5 business days for PayPal payments
- You will receive email confirmation when the refund is processed
- Bank processing times may add additional days
9. Dispute Resolution
If you disagree with a refund decision, you may appeal the decision by:
- Contacting our support team with additional information
- Providing documentation of service issues
- Requesting escalation to a senior support representative
- Filing a dispute with your payment provider as a last resort
10. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team through the contact form or email
- Include your account email and subscription details
- Provide the reason for your refund request
- Include any supporting documentation if applicable
- Allow 2-3 business days for review and response
11. Changes to This Policy
ShutterLift reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of the service after changes constitutes acceptance of the new policy.
Material changes to this policy will be communicated to active subscribers via email notification.
12. Contact Information
For refund requests or questions about this policy, please contact us:
Email: Contact Us
Website: https://shutterlift.com
Response Time: 2-3 business days for refund requests